The fear of the consequences of change
October 25, 2011 
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One of the main reasons for resistance to change is the fear of the consequences.
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Tag Archives: Quality
Beethoven, the ice cream man, on-hold music and candy
May 20, 2011 1 Comment
Every day we unconsciously surrender to the power of associations. And sometimes their annoying and even painful side effects.
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A standard process for managing customer complaints
May 16, 2011 0 Comments
At Vivaldi Software we hear the question almost daily: “What is the best way to manage customer complaints?” Do you have a standard, ready-made process?
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Tormented by fear of the consequences of mistakes? Communicate!
April 28, 2011 0 Comments
“What’s going to happen to me if it comes out that I made a mistake? What does management actually do with those machine downtime statistics?” These are justifiable and very human questions.
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Man is not made to change
April 20, 2011 0 Comments
People often try to take the shortest route or the path of least resistance to achieve a goal. It’s a human reflex. However it is a lot worse if laziness becomes a goal in itself.
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Perception of quality
March 25, 2011 0 Comments
Whenever I hear the word perception, I always think back to a discussion I had with an experienced business owner from my town. He wanted to give his eighteen-year old son a life lesson about perception and told him the following story.
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Why all the documentation, procedures and work instructions?
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Beethoven, the ice cream man, on-hold music and candy
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The horizontal line of text
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4 reasons to devote more time to the layout of a text
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Why? Because I said so (!?)
