October 19, 2011 
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What is quality? How can we implement quality in our organization and our approach? What tools do we have to use? And how do we sell quality to our customers?
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Why all the documentation, procedures and work instructions?
Beethoven, the ice cream man, on-hold music and candy
The horizontal line of text
4 reasons to devote more time to the layout of a text
Why? Because I said so (!?)
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