May 16, 2011 
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At Vivaldi Software we hear the question almost daily: “What is the best way to manage customer complaints?” Do you have a standard, ready-made process?
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Why all the documentation, procedures and work instructions?
Beethoven, the ice cream man, on-hold music and candy
The horizontal line of text
4 reasons to devote more time to the layout of a text
Why? Because I said so (!?)
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