Blog on quality, knowledge management and collaboration: The Quality Blog

One of the main reasons for resistance to change is the fear of the consequences.

In this first part of my series of blog articles about layout and design, I will elaborate on one of the most basic, fundamental requirements to allow a text to be read quickly and without unnecessary cognitive load: the horizontal line of the text.

What is quality? How can we implement quality in our organization and our approach? What tools do we have to use? And how do we sell quality to our customers? 

Everyone intuitively knows how important it is that written text is laid out in a well-organised manner. However, far too often, the aesthetic aspect takes precedence over the functional – usually because the writer has no idea how important correct layout is.

Allow me to ask you a simple question. “Would your know-how survive  if a  few key employees  left your company?”

A familiar scene that plays out almost daily in many families: – Child (7 years old): “Why can’t I, daddy?” – Father: “Because I said so!” – Child: “That’s not an answer!”

Tough objectives lead to strong results. Perseverance is what drives us to achieve those objectives. Rome wasn’t built in a day. We all know that. But in business, we are sometimes a bit too impatient when it comes to seeing results.

Every day we unconsciously surrender to the power of associations. And sometimes their annoying and even painful side effects.

At Vivaldi Software we hear the question almost daily: “What is the best way to manage customer complaints?” Do you have a standard, ready-made process?

“What’s going to happen to me if it comes out that I made a mistake? What does management actually do with those machine downtime statistics?” These are justifiable and very human questions.