Comments on: Resilient organizations http://www.thequalityblog.com/2009/02/23/resillient-organizations/ The #1 blog on Quality Sun, 15 Aug 2010 18:02:13 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Joan Kuenzi http://www.thequalityblog.com/2009/02/23/resillient-organizations/comment-page-1/#comment-56 Joan Kuenzi Fri, 28 Aug 2009 04:37:10 +0000 http://www.thequalityblog.com/2009/02/23/resillient-organizations/#comment-56 Automation can be a wonderful thing, but it also can provide a slippery slope for dependent souls. Take for example, the calculator, or Vladimir's example of the spell checker: Both automate the task, but when you become too dependent on either you become vulnerable to their foibles. For instance, how many times has a spell checker been wrong because some user added words to it that were misspelled? As for the calculator, sure you can figure out many complex mathematical problems, but if asked how you arrived at an answer, could you explain? A wise friend once told me that making friends with equations has always been the better option. To understand why, you sometimes need to understand how. I think that resilient individuals and organizations take the time to understand the issues behind the errors they see, and work to maximize the fit between their people and the work they do. Automation can be a wonderful thing, but it also can provide a slippery slope for dependent souls. Take for example, the calculator, or Vladimir’s example of the spell checker: Both automate the task, but when you become too dependent on either you become vulnerable to their foibles. For instance, how many times has a spell checker been wrong because some user added words to it that were misspelled? As for the calculator, sure you can figure out many complex mathematical problems, but if asked how you arrived at an answer, could you explain? A wise friend once told me that making friends with equations has always been the better option. To understand why, you sometimes need to understand how.

I think that resilient individuals and organizations take the time to understand the issues behind the errors they see, and work to maximize the fit between their people and the work they do.

]]> By: Peter De Brabandere http://www.thequalityblog.com/2009/02/23/resillient-organizations/comment-page-1/#comment-54 Peter De Brabandere Thu, 16 Jul 2009 15:25:28 +0000 http://www.thequalityblog.com/2009/02/23/resillient-organizations/#comment-54 I totally agree: resilience is complementary to error reduction through preventive actions A nice example by the way I totally agree: resilience is complementary to error reduction through preventive actions
A nice example by the way

]]> By: Vladimir Trushkin http://www.thequalityblog.com/2009/02/23/resillient-organizations/comment-page-1/#comment-53 Vladimir Trushkin Thu, 16 Jul 2009 13:50:21 +0000 http://www.thequalityblog.com/2009/02/23/resillient-organizations/#comment-53 This is true that we need to learn to recover from errors fast and with minimal loss. But this is not a replacement for trying preventing the errors. This is just an addition to it. Still many operations can be error-free when automated (when user factor is removed at all). Take for example spell checking. What would it take of you to correct spelling in your article if it was not automated with your text editor? The true golden middle is in balance of automated and manual work. This is true that we need to learn to recover from errors fast and with minimal loss. But this is not a replacement for trying preventing the errors. This is just an addition to it. Still many operations can be error-free when automated (when user factor is removed at all). Take for example spell checking. What would it take of you to correct spelling in your article if it was not automated with your text editor?

The true golden middle is in balance of automated and manual work.

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