Comments on: Five tips for handling complaints http://www.thequalityblog.com/2008/02/26/vijf-tips-voor-een-betere-klachtopvolging/ The #1 blog on Quality Sun, 15 Aug 2010 18:02:13 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Quality Tips…. siri # 5 « Kman Blog http://www.thequalityblog.com/2008/02/26/vijf-tips-voor-een-betere-klachtopvolging/comment-page-1/#comment-63 Quality Tips…. siri # 5 « Kman Blog Tue, 02 Mar 2010 17:01:54 +0000 http://www.thequalityblog.com/2008/02/26/vijf-tips-voor-een-betere-klachtopvolging/#comment-63 [...] Comment! [...] [...] Comment! [...]

]]> By: Peter De Brabandere http://www.thequalityblog.com/2008/02/26/vijf-tips-voor-een-betere-klachtopvolging/comment-page-1/#comment-37 Peter De Brabandere Tue, 22 Apr 2008 08:51:20 +0000 http://www.thequalityblog.com/2008/02/26/vijf-tips-voor-een-betere-klachtopvolging/#comment-37 Hi Radu, Thanks for your comment. Of course you can use them. Kindest regards, Peter Hi Radu,

Thanks for your comment. Of course you can use them.
Kindest regards,

Peter

]]> By: Radu Suveica http://www.thequalityblog.com/2008/02/26/vijf-tips-voor-een-betere-klachtopvolging/comment-page-1/#comment-36 Radu Suveica Tue, 22 Apr 2008 08:45:25 +0000 http://www.thequalityblog.com/2008/02/26/vijf-tips-voor-een-betere-klachtopvolging/#comment-36 Very nice rules! I perfectly agree with first 4 rules, but I little disagree with last rules regarding mistakes. I know from experience that we need always perform corrective action for each of customer complaint after we found real cause. Of course if we didn’t responsible for the compliant (external causes: weather, car accident, client fault etc.), we must to perform correction without corrective action. Can I use your first 4 rules in our SOP? Best regards! Very nice rules! I perfectly agree with first 4 rules, but I little disagree with last rules regarding mistakes. I know from experience that we need always perform corrective action for each of customer complaint after we found real cause. Of course if we didn’t responsible for the compliant (external causes: weather, car accident, client fault etc.), we must to perform correction without corrective action.
Can I use your first 4 rules in our SOP?
Best regards!

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