Yesterday, I attended an introduction seminar about the “Goed Gedaan” (transl. “Well Done”) project of the VCK (Flemish Centre for Quality Assessment) in Antwerp (Belgium). It’s a project lasting 18 months that helps the participants to tackle “human errors” that occur in their organization, especially during repetitive tasks. The whole project is driven by Mr. John Evans (UK) who is a real expert in this field. He has more than 20 years of experience and he gave advice to big companies like Merck, Lloyds TSB, GlaxoSmithKline, Coca Cola and Rolls Royce.

Those of you who are familiar with TQM and Six Sigma will agree that “human error” is one of the most frequent root causes of non-conformities. Corrective actions such as additional training, more testing and inspection only take away the side effects and/or block defective products. The knowledge to tackle the real cause of this “human error” is not well spread and thus not used to take real action to solve this problem.

Interested? Take a look at the website of the VCK or at the website of John Evans.