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New, Quality, Human Error

Resilient organizations

We must make our people and our organization more resilient: to prevent "bad" from becoming "worse", and to be able to recover from "worse" if it happens anyway.

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Quality

Five tips on how to anticipate customers’ wishes and demands

Published: 06 May 2008

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Quality, Human Error

Risk management: more than a buzzword

Published: 13 Mar 2008

It seems everyone is talking about risk management, whether it’s about financial investments, political strategies, or quality management. More...

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Communication, Quality

Learning culture or blaming culture?

Published: 01 Mar 2008

What's the situation in your company: a learning culture or a blaming culture? More...

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Quality, ISO

Five tips for handling complaints

Published: 26 Feb 2008

Handling complaints in an effective way is a must. Here are five of my favourite tips for better handling complaints. More...

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Quality, ISO

ISO 15189 for medical labs

Published: 15 Feb 2008

In Europe, more and more medical labs pursue ISO 15189 certification, a standard based on ISO 17025 but with more specific demands towards medical labs. More...

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